Strictly NO refunds, returns or exchanges. But please contact me if you have any problems with your order.

Should your package be lost during transit we will gladly assist you in recovering your goods by initiating a trace from our end, however, we will not replace lost packages at our expense if shipping confirmation is obtained.

For International orders:

Customers are resposible for customs fees. These charges vary and are charged when your package reaches its destination country. We recommend that customers contact their local customs office for details on how these charges are assessed and applied.

Our couriers and ETA:

Lalamove/ Toktok

- Will arrive on the same day of booking. We will be the one booking for you.

LBC

Metro Manila: 1-2 days

North & South Luzon: 2-4 days

Visayas & Mindanao: 3-10 days

International: 5-10 days

All wood tagz comes in with a split ring. Although, once upgraded to an s-biner, we will not add the big split ring to your tag.

You may add an S-Biner microlock to your cart for an easy exchange between different collars and other accessories while giving security in their smooth functioning lock.

Pawtagz packaging are sustainable. Pawtagz products are packed in our very own Pawtagz pouch with a thank you card and sealed in our composable mailer.